Our Policies

Data Protection Policy


We have developed this  Data Protection Policy in order for you to understand how we collect, use, store, share, transmit, transfer, delete or otherwise process your personal data. This Data Protection Policy describes the measures we take to ensure the protection of your personal data. We also tell you how you can reach us to answer any questions you may have about data protection.


The Data Protection Policy applies to the organisation City Care Limited for all dimensions and activities, in all geographies where we operate.

This policy applies to the Processing of Personal data collected by City Care Limited directly or indirectly, from all individuals including, but not limited to City Care Limited’s current, past or prospective job applicants, employees, clients, consumers, children, suppliers/vendors, contractors/subcontractors or any third parties, with “Personal data” being defined as any data that relates to an identified or identifiable individual or a person who may be identified by means reasonably likely to be used.

In this Policy, “you” and “your” means any covered individual. “We”, “us”, “our” and “City Care Limited ” means the organisations of City Care Limited.

Collection and processing use of your Personal data

Compliance with the European data protection law and any additional applicable data protection local law

We are committed to complying with any applicable legislation relating to Personal data and we shall ensure that Personal data is collected and processed in accordance with provisions of the European data protection law and other applicable local law, if any.

Lawfulness, fairness and transparency

We do not collect or process personal data without having a lawful reason to do so. We may have to collect and process your personal data where necessary for the performance of a contract to which you are party, or when it is necessary for compliance with a legal obligation to which we are subject or where required, with your prior consent. We may also collect and process your personal data for City Care Limited’s legitimate interests except where such interests are overridden by your interests or fundamental rights and freedoms.

When collecting and processing your personal data, we will provide you with a fair and full information notice or privacy statement about who is responsible for the processing of your personal data, for what purposes your personal data are processed, who the recipients are, what your rights are and how to exercise them, etc., unless it is impossible or it requires disproportionate efforts to do so.

When required by applicable law, we will seek your prior consent (e.g. before collecting any sensitive personal data).

Legitimate Purpose, Limitation and Data Minimization

Your personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

When City Care Limited  acts for its own purposes, your personal data is processed mainly for, but not limited to, the following purposes: recruitment management, human resources management, accounting and financial management, finance, treasury and tax management, risk management, management of employees’ safety, provision of IT tools or internal websites and any other digital solutions or collaborative platforms, IT support management, health and safety management, information security management, client relationship management, bids, sales and marketing management, supply management, internal and external communication and events management, compliance with anti-money laundering obligations or any other legal requirements, data analytics operations, legal corporate management and implementation of compliance processes.

When providing our services for the benefit of our clients or between us, we may also process personal data on behalf of a controller (either a client or any otherCity Care Limited entity acting as such) essentially for the effective operation, management, performance, and delivery of our services across the globe. We will ensure that personal data processed is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

Data Accuracy and Storage Limitation

City Care Limited will keep personal data that is processed accurate and, where necessary, up to date.  Also, we only keep personal data for as long as necessary for the purposes for which it is processed (in accordance with our Data Retention Policy). City Care Limited will act upon the instructions of its clients in order to assist them in complying with this obligation.

Security of your personal data

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful alteration or loss, or from unauthorised, use, disclosure or access, in accordance with our Information Security Policy.

We take, when appropriate, all reasonable measures based on Privacy by design and Privacy by default principles to implement the necessary safeguards and protect the Processing of Personal data. We also carry out, depending on the level of risk raised by the processing, a Privacy impact assessment (“PIA”) to adopt appropriate safeguards and ensure the protection of the Personal data. We also provide additional security safeguards for data considered to be Sensitive Personal data.

Disclosure of your personal data

We can, in the usual course of our business and for the purposes of the processing, share your personal data with the relevant personnel within the City Care Limited, or with our duly authorised suppliers/vendors, contractors/subcontractors, to ensure consistency in our employment activities, maximise the quality and efficiency of our services and our business operations.

We may also be obliged to disclose personal data to regulatory authorities, courts, and government agencies where required by law, regulation or legal process, or to defend the interests, rights or property of City Care Limited  or related third parties. Otherwise, we will not share your personal data with other parties unless you request it or have given us prior approval to such sharing.


Like many companies, some of our sites may use “cookies.” Cookies are portions of text that are placed on your computer’s hard drive when you visit certain websites. We may use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a website.

We will let you know when you visit our websites what types of cookies we use and how to disable such cookies. When required by law, you will have the ability to visit our websites and refuse the use of cookies at any time on your computer.

Your rights

City Care Limited is committed to ensure protection of your rights under applicable laws. You will find below a table summarising your different rights:

Right of access

You can request access to your Personal data. You may also request rectification of inaccurate Personal data, or to have incomplete Personal data completed.

You can request any available information as to the source of the Personal data, and you may also request a copy of your personal data being processed by City Care Limited .

Right to be forgotten

Your right to be forgotten entitles you to request the erasure of your personal data in cases where:

  1. the data is no longer necessary;
  2. you choose to withdraw your consent;
  3. you object to the processing of your personal data by automated means using technical specifications;
  4. your personal data has been unlawfully processed;
  5. there is a legal obligation to erase your personal data;
  6. erasure is required to ensure compliance with applicable laws.

Right to restriction of processing

You may request that processing of your personal data be restricted in the cases where:

  1. you contest the accuracy of the personal data;
  2. City Care Limited no longer needs the personal data, for the purposes of the processing;
  3. you have objected to processing for legitimate reasons.

Right to data portability

You can request, where applicable, the portability of your personal data that you have provided to City Care Limited , in a structured, commonly used, and machine-readable format you have the right to transmit this data to another controller without hindrance from City Care Limited  where:

(a) the processing of your personal data is based on consent or on a contract  and

(b) the processing is carried out by automated means.

You can also request that your personal data be transmitted to a third party of your choice (where technically feasible).

Right to object to processing for the purposes of direct marketing

You may object (i.e. exercise your right to “opt-out”) to the processing of your personal data particularly in relation to profiling or to marketing communications. When we process your personal data on the basis of your consent, you can withdraw your consent at any time.

Right not to be subject to automated decisions

You have the right not to be subject to a decision based solely on automated processing, including profiling, which has a legal affect upon you or significantly affects you.

Right to lodge a complaint to the competent Supervisory Authority

If you have a privacy-related complaint against us, you should complete and submit the Complaint/Data Subjects’ Request Form or make your complaint by email to complaints@citycarers.com or by letter in accordance with our Complaints/Requests Handling Policy. If you are dissatisfied with our response, you may then seek further recourse by contacting the relevant local Supervisory Authority or the local competent court.

Cookie Policy

This Cookie Policy applies to the organization of City Carers Limited for all dimensions and activities, in all areras where we operate. City Carers Limited is the data controller who collects and processes the personal information you provide to www.citycarers.com

Our Cookie Policy aims to show you how we respect the privacy of all visitors to our website.

In this policy, “personal information” means data which relates to an individual and which identifies that individual, either directly or indirectly, such as your name or your contact information. If you have any questions regarding the processing of your personal information on our website, please refer to our Online Privacy Policy or contact us by sending an email to the following email address: privacy@citycarers.com

Our Site uses cookies to improve performance and to enhance your browsing experience. Certain areas of our website also use cookies to understand more about you, so we can offer you a more personalized browsing experience.

What is a Cookie?

A cookie is a small text file that allows our website to store tokens of information (an ‘identifier’) in your browser used only by our site. Cookies are not used to determine the personal identity of anyone who is merely visiting our website. They serve to help us track traffic patterns to determine a user’s preferred location and language so that we can direct them to the correct country home page when they visit our site. Those cookies are set by us and called first party cookies.

On certain pages of our site, cookies are used to help us track your interests while you browse the internet, so we can tailor more relevant advertising to you, and to understand what is important to you.

How Do You Disable Cookies?

If you do not want to receive a cookie from our website, you have several options:

  • you may opt-out of receiving them or
  • disable those that would have been installed on your terminal.

You can choose at any time to express and modify your wishes with regard to cookies, by the means described below:

If most browsers are set by default and accept the installation of cookies, you have the following options:

  • to choose to accept all the cookies, or
  • to opt-out of receiving them systematically.

You also have the option to set up your browser to accept or opt-out of cookies before they are installed on a case-by-case basis. In addition you can regularly remove cookies from your terminal via your browser. However, please be aware that if you do turn off ‘cookies’ in your browser, you will not be able to fully experience some of our website. For example, you will not be able to benefit from automatic log-on and other personalization features of our site.

Please note that you should not forget to set up all the browsers of your different terminals (tablets, smartphones, computers). There are various ways to configure browsers so you should refer to the help section of the browser you are using to understand how to configure it and exercise your options.

Audience measurement cookies, can be disabled as follows:

What Cookies Do We Use?

More specifically, we use cookies and other tracking technologies for the following purposes:

  • To assist you in navigation;
  • To assist you in registering to our events, logging in, and your ability to provide feedback;
  • To assist with our promotional and marketing efforts (including behavioral advertising)

The cookies used by Our Site perform four functions, as set out below:

  • Strictly Necessary Cookies
  • Performance Cookies
  • Functional Cookies
  • Targeting and Tracking Cookies

Strictly Necessary Cookies

Some cookies we use are essential to the functioning of our website. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but be aware that some parts of the site may not work.

Performance Cookies

Some cookies help us with the performance and design of our website. This function allows us to measure how many times a page has been visited, to know which pages are the most and least popular, and see how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you disallow these cookies, we will have no knowledge of when you have visited our site.

Functional Cookies

Some cookies help us to remember the settings which you have selected, or assist with other functionality when you browse and use our website. This helps us to remember your preferences when you return to our website.

These cookies enhance functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting and tracking cookies

These cookies are installed in our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely by identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

These cookies collect information relating to the origin of your visit, where you were exposed to City Carers Limited advertising, what advertising feature you saw, whether you arrived directly or indirectly to our website, the device you used to visit our website and which downloads you performed. This information is collected on an anonymous basis via third party suppliers.

In addition, we also utilize cookies on certain pages of our website to communicate with third party data suppliers in order to extrapolate your digital behaviour. This help us to understand and target more relevant advertising in the future. The information we receive is all aggregate and anonymous, but will include statistics such as demographics, online behaviour, product interests and lifestyle. Targeting and tracking cookies are provided via trusted third party suppliers. Should you require more information regarding our suppliers and how these cookies operate please contact us by sending an email to the following email address: privacy@citycarers.com

Changes to This Cookie Policy

City Carers Limited may change this cookie policy statement as needed. If changes to the policy are made, please note that it may take up to 30 business days before new privacy practices are implemented. Check this page periodically if you would like to monitor changes.


If you have a privacy-related complaint against us, you may complete and submit the Request/Complaint Form or make your complaint by email or by letter. If you are dissatisfied with our response, you may then seek further recourse by contacting the competent Supervisory Authority or the relevant competent court. 

Contact us

If you have questions or you do not feel that your concerns have been addressed in this cookie policy, please contact us by sending an email to the following email address: privacy@citycarers.com.


Monday - Friday: 7am - 5pm

Saturday: 8am - 5pm

Sunday: 8am - 5pm


Address: 220 Church  Road

London NW10 4TR

Phone: 020 8432 3283

Email: info@citycarers.com