Timetable
Talk through the days, times and daily tasks you need help with. We will discuss what support can be arranged.
Your local team in Willesden, NW10
Home care in Willesden and North West London
Finding care for yourself or someone close to you can feel like a big step. From our office at Moran House in Willesden, we help families across Brent, Wembley, Harlesden and North West London plan support at home around the routines that matter to them.
Call 020 8432 3283 · Office open Mon–Fri 07:00–17:00, Sat–Sun 08:00–17:00
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CQC rated Good
Report published 25 May 2022. Read the CQC profile.
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A free first conversation
Discuss your needs and fees, with no obligation to proceed.
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North West London
Wembley, Brent, Willesden, Harlesden and NW10.
Speak to our local team
Call 020 8432 3283 to discuss care at home, ask a question or talk about an existing care plan.
Make an appointment
Book your care appointment quickly online or by phone. We're here to make the process simple and stress-free.
Care starts with getting to know you
Tell us what a good day looks like: familiar meals, getting dressed at your own pace, time with family or a little help getting out. The assessment is a chance to explain what is working and where support would make a difference.
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A named local manager
Our registered manager, Mr Mohamed Mohamud, is named on the CQC record. Our office is at Moran House on Willesden High Road.
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Your preferences matter
Talk to us about routines, language preferences, family involvement and the support you need. We will discuss what we can provide before care starts.
What we do
Explore personal care, dementia support, companionship and more. We discuss individual needs at an assessment to establish whether our service is suitable.
Personal care
Support with daily activities, hygiene, routines, and wellbeing delivered with respect and dignity.
Adults over 65
Professional elderly care that promotes independence, comfort, and safety at home.
Adults under 65
Personalised support for younger adults needing short- or long-term home assistance.
Children (0–18)
Specialist childcare and respite care designed to support families and meet each child's unique needs.
Dementia care
Compassionate dementia support to maintain routines, safety, and emotional comfort.
Learning disabilities
Tailored homecare for individuals with learning disabilities, promoting confidence and independence.
Mental health
Supportive care for mental health needs, focusing on stability, wellbeing, and daily independence.
Physical disabilities
Practical, respectful care designed to help individuals manage physical limitations comfortably.
Live-in care
A carer stays in the home to provide support at agreed times, with routines, breaks and cover planned together.
Companionship
Company, conversation and a helping hand with the day, for people who are mostly independent and should not be isolated.
Respite care
A planned break for the main carer, with a City Carers worker stepping in to follow the existing routine.
How we work
Our simple and supportive care process.
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Initial consultation
We take time to understand your needs and tailor the right care approach.
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Personalised care plan
Every care plan is uniquely designed to support your daily life and wellbeing.
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Caregiver matching
We discuss the skills and preferences that matter when arranging your care.
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Start of care
Agree the support, fee and start date, and how to contact us if your needs change.
Why choose us
Choose care with information you can check: our CQC profile, a local office you can contact and a care plan discussed with you. We explain the proposed support and fees before you decide.
- CQC rated Good
- Strong, supportive client relationships
- Tailored care plans
- Based in Willesden, NW10
Areas we cover
The office is at Moran House, Willesden. Care is arranged in the neighbourhoods families ask us about most.
Wembley
Visiting care, live-in care and care jobs around Wembley, arranged from our Willesden office.
Brent
A CQC-rated Good home care agency for the London Borough of Brent, with the office in Willesden.
Harlesden
Home care for Harlesden and the NW10 streets around it, from an office on the High Road in Willesden.
Willesden
Our home office is in Willesden. Care for neighbours on the High Road and across NW10 starts here.
NW10 and North West London
One local team for NW10 and the North West London neighbourhoods around our Willesden office.
Care support worker, London
Join our team and help deliver exceptional care with compassion, dignity, and professionalism. Become part of a trusted homecare service committed to improving lives.
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Understand the cost before care starts
Our guide sets out typical London ranges: about £900 to £1,500 a week for live-in care, about £700 to £1,200 a week for a care home, and about £15 to £30 an hour for visiting care. Those figures are a guide, not a quote. The fee for your plan still depends on the support needed, the length and frequency of visits, and any overnight arrangements. A free assessment explains the proposed fee.
Questions families ask
Including how care costs are usually discussed in London.
How much does home care cost?
There is no single fee, because the plan follows the support someone actually needs. In our guide to live-in care costs in London we set out typical London ranges: about £900 to £1,500 a week for live-in care, about £700 to £1,200 a week for a care home, and about £15 to £30 an hour for visiting care. City Carers confirms the fee for your own plan at the free care assessment, before any care starts.
What happens at a free care assessment?
We listen first. A coordinator talks with you, and with the person who needs care if they wish, about routines, health, the home and what a good day looks like. We then suggest a care plan, match a carer, and agree fees and start dates. The visit is free and there is no obligation to go ahead.
Which areas do you cover?
Our office is at Moran House on the High Road in Willesden, NW10. We arrange home care in Wembley, Brent, Harlesden, Willesden and the wider North West London area. If you are just outside those neighbourhoods, ask us and we will say honestly whether we can help.
Are you regulated by the CQC?
Yes. City Carers Ltd is registered with the Care Quality Commission, location 1-10240490182. The latest overall rating is Good, including Safe, Effective, Caring, Responsive and Well-led. The report was published on 25 May 2022, and a review on 6 July 2023 found no need to reassess. The registered manager is Mr Mohamed Mohamud.
Is there support outside office hours?
The office is open Monday to Friday 07:00 to 17:00, and Saturday and Sunday 08:00 to 17:00. Call 020 8432 3283 to discuss your care needs. If care is already in place, follow the out-of-hours arrangements agreed in your care plan.
Can care be funded by the council or the NHS?
Many families pay privately. If you already have a local-authority assessment, direct payments, or NHS Continuing Healthcare, tell us at the visit and we will explain how a City Carers plan can sit alongside it. We do not start care until the funding route and the fee are clear.
Do you support children and adults?
Yes. We are registered for personal care, adults over 65, adults under 65, children from birth to 18, dementia, learning disabilities, mental health conditions and physical disabilities. We also arrange live-in care, companionship and respite.
How do I apply for a care job?
Open roles are listed on our careers page, including Care Support Worker in Wembley. Apply through the form there, or call 020 8432 3283 or email [email protected]. We never ask for National Insurance numbers or ID documents through the form. A CV is optional and used only for recruitment.
We're here to support you
Have questions or need homecare support? Contact our friendly team to discuss your needs or arrange your personalised care service today.